At Hakkipikki Hair Oil, customer satisfaction is our priority. Please read our Return & Refund Policy carefully before making a purchase.

1. Returns

Due to the nature of our products (personal care and hygiene items), we do not accept returns unless the product you received is:

• Damaged during transit

• Incorrect (wrong product or quantity shipped)

• Expired or defective

To be eligible for a return:

• You must notify us within 48 hours of receiving the product.

• The item must be unused, unopened, and in its original packaging.

• You must provide photo/video evidence of the issue.

2. How to Request a Return

Please contact us at support@hakkipikki-hairoil.com with the following:

• Order ID

• Reason for return

• Clear photos/videos showing the issue

Once approved, we will initiate the return process and share further instructions.

3. Refunds

Approved refunds will be processed via the original payment method within 5–7 business days after we receive and verify the returned item (if applicable).

Note: Shipping charges are non-refundable unless the return is due to our error.

4. Exchanges

We currently do not offer exchanges. If you received a damaged or incorrect product, we will replace it or offer a refund.